We accept returns from SkinCareTree.com within 30 days of purchase.
- Contact us about your return. We will provide a return code that must accompany your item(s). Your item will not be accepted without the return code.
- We ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.
- All returns must be accompanied by all original components.
- Products must be mostly full and sealed tightly.
WHAT ITEMS ARE NON-REFUNDABLE?
- Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped, or you received defective merchandise.
- Gifts or promotional items with a retail value
- Items are purchased from other retailers, dealers, or resellers and not directly from SkinCare Tree.
- Products that have been significantly used
- Returns on partial sets
- Single-use coupons are non-refundable.
- To offer the best shopping and product-return experience, SkinCare Tree reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
RETURNING YOUR ONLINE ORDER BY MAIL
We recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:
East Point St.
East Point, GA
Return all products by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include aerosol items, some alcohol-based items, items that contain contents under pressure, and others. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.
After we have processed your return and issued a refund, we’ll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.
HOW REFUNDS ARE PROCESSED?
- You will receive your refund in the form of your original payment.
- If you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card.
- If payment was made with an eGift Card, the refund will be issued in the form of a SkinCare Tree eGift Card.
RETURNED MERCHANDISE POLICY
Protecting the integrity of the products we sell is very important to us. Our policy does not permit the resale of used, damaged, or expired products. Our policies and procedures are aimed at ensuring that only the highest quality products are sold. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged, or expired.
Orders are typically processed for shipment in 2 to 3 business days.
SHIPPING RATES AND POLICIES
SkinCareTree.com ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes, and APO/FPO addresses. Please be aware that orders could arrive in multiple packages.
FREE SHIPPING PROMOTIONS
Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only.
FREE or discounted shipping is available in the contiguous U.S. states only and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses, and oversized packages.
SHIPPING METHODS, COSTS, AND DELIVERY TIMES
|Shipping Method||Shipping and Handling Cost*||Estimated Delivery Time**|
|Standard||$7.95||Estimated Delivery Date: Within 3 to 8 business days|
|Expedited||$14.95||Estimated Delivery Date: Within 3 to 4 business days|
|Premium||$24.95||Estimated Delivery Date: Within 2 to 3 business days|
*All shipping charges include handling, order processing, item selection, packaging, and transportation of items.
**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or holidays.
Our Standard Shipping combines the capabilities of UPS, USPS, and several regional carriers to deliver packages to you more efficiently.
This allows packages to arrive on Saturday as well as any other business day. Tracking is available through our website or your confirmation or shipment emails and will indicate the estimated delivery date.
This shipping method is available for shipments to the contiguous U/S states, Alaska, Hawaii, U/S Territories, PO Boxes, and APO/FPO addresses. Shipping outside the contiguous U/S states may experience longer transit times.
This shipping method is available for shipments to contiguous U.S. states, Alaska and Hawaii addresses only.
Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.
All orders containing Hazardous Materials have restrictions. See below for details.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others.
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.
All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes, or APO/ FPO addresses.
SkinCareTree.com does not ship to international addresses.
Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the contiguous U.S. states only and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses, and oversized packages.
To redeem a valid coupon code, place all items you would like to purchase in your shopping cart. Redeem your coupon by entering the coupon code in the space provided and click APPLY CODE. If the coupon code is valid, the applicable discount or promotion will appear in the shopping cart. Only one coupon code may be redeemed per order on SkinCareTree.com and each coupon code may only be redeemed once.
COUPON AND PROMOTION EXCLUSIONS AND RESTRICTIONS
Please note the following list of exclusions and restrictions that generally apply to SkinCare Tree coupons:
- Cannot be redeemed for cash or gift cards.
- Cannot be combined with any other coupon offer.
- Not valid on prior purchases.
- Limit one per customer.
- Valid through dates specified on coupon or promotion.
- Void if copied or transferred and where prohibited by law.
- Only one coupon code may be redeemed per order
SkinCareTree.com makes every effort to ensure that all of the merchandise we feature is in stock.
If an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out-of-stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.
BILLING AND PAYMENT INFORMATION
|Payment Method||Can be used online?|
|Visa credit card||Yes|
|Master Card credit card||Yes|
|Discover credit card||Yes|
|American Express credit card||Yes|
ORDERS PLACE WITH CREDIT/DEBIT CARD
Your financial institution will place a temporary hold on the funds for your order as it processes. This is not a charge and the hold will be released once your order has shipped.
You may receive more than one shipment notice as items in your order ship, but you will not be charged until we send you the final shipment notice. Once you receive the final shipment notice, your card will be charged and the temporary hold will be released.
We only charge you for items that have shipped. Any item(s) that are canceled and/or can no longer be shipped will not be charged and your final shipment notice will contain an adjusted price.
UNSUCCESSFULLY SUBMITTED ORDERS PLACED WITH CREDIT/DEBIT CARD
Your financial institution will place a temporary hold on your card for the amount of the order when:
- An order is attempted, but not successfully submitted
- The order is ultimately fully canceled
The temporary hold is in anticipation of the order being shipped. You won’t be charged for unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution.
ORDERS PLACED WITH EGIFT CARDS
Once you submit your order, the funds will immediately be deducted from your eGift Card.
Hold onto your eGift Card until you receive your entire order. If we can’t fulfill the portion of your order that was paid for with your eGift Card, we’ll return the money to it when you get your final shipment email.
FULLY CANCELLED ORDERS
If your order has been fully canceled, the temporary hold will expire automatically within the timeframe set by your financial institution. You may also contact us to release the hold with the following information:
- First and Last Name + Order Number
If you used an eGift Card to pay for any part of your order, the money will be returned to it at the time your order is canceled.
For your own security, you won’t be able to submit an order if the billing address, credit card expiration date, and/or security code don’t match your credit card statement.
SkinCareTree.com requires you to enter the correct security code with every purchase. We will not store your security code.
Applicable sales tax will be applied to your SkinCareTree.com order per state and local laws, and an estimated tax amount will be reflected in the order summary before checkout. The tax rate is determined by several factors including, and not limited to, the items purchased, the ship-to destination, and the ship-from location. Please note that your order’s ship-from location can change between the time your order is placed and when it ships, which may result in a sales tax charge that differs from the original estimate. Gift wrap and delivery charges may also be subject to tax in some states.
Pay Pal® is a quick, easy and secure way to shop without using your credit card at hundreds of great websites. Subject to credit approval. Click on the following link to learn more about the payment method. PayPal®
Pay for your purchase over 4 equal installments, due every two weeks. You’ll pay your first installment at the time of purchase, and the remainder over time.
CUSTOMER SATISFACTION POLICY
As our valued customer, we aim to provide you with an enjoyable, informative, and convenient shopping experience.
If for any reason you are unsatisfied with your experience or product, please contact us.